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Monthly Archives: February 2020

//February

Customer Experience Superheroes – Series 2 kicks off with a focus on cultural variances in CX

Following the success of Series 1 of our Customer Experience Superheroes, we've kicked off Series 2 by interviewing CX professional Carlos Espinosa. Carlos has being delivering CX transformational projects for clients in Europe and South America, so is perfectly placed to share his views on the differences and similarities in CX across borders. In this [...]

By |February 11th, 2020|Sin categoría @en|0 Comments

Interview with Marriott International’s Head of Marketing on delivery luxury Guest Experience

In the continuing interview series with CX Leaders, Clientship's Christopher Brooks meets with Marie-Laure Blaise. As head of marketing for Marriot Mauritius, Marie-Laure is an expert in HNW guest experience. She shares her expertise on how to exceed guest expectations in this article previously published in MyCustomer. https://www.mycustomer.com/customer-experience/voice-of-the-customer/lessons-in-delivering-luxurious-consistent-customer The CX Leaders series has featured companies [...]

By |February 11th, 2020|Sin categoría @en|0 Comments

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