Monthly Archives: February 2021


The give and take, take, take in Customer Experience

Photo by Ingo Joseph from Pexels By it's very nature, customer experience is about striving towards and achieving better outcomes. It's about being in service of your customers.  It's about recognising the type of 'value' this can create as the contribution you are part of. We still have a lot of confusion in this space. [...]

By |February 22nd, 2021|Sin categoría @en|0 Comments

Virtual and Augmented Reality | Revolution of the shopping experience

Virtual and augmented reality have a significant impact on the shopping experience and are forcing retailers to change dramatically. Remember the Tom Cruise movie Minority Report, in which entering a store elicited a personal message from an automated system? Now this is a reality, it is now so easy to find the products you need [...]

By |February 15th, 2021|Sin categoría @en|0 Comments

Ask yourself, why are you interested in customer experience?

When I started my first assignment as an independent customer experience consultant, I thought the many years I had prior to this would put me in good stead. After all I had been working in corporates leading customer experience improvements and agency side planning brand experiences for some of the world's biggest names. Now as [...]

By |February 9th, 2021|Sin categoría @en|0 Comments

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