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Customer Experience is evolving. Don’t get left behind

By |November 4th, 2020|Categories: Clientship UK, Customer Experience, Sin categoría @en|Tags: , , , , , |

Look in the rear view mirror and you will see customer experience being 'sold' as a means to generate more customer transactions for the purpose of driving profit for shareholders. Look forward towards the horizon [...]

How the future of customer experience change has been accelerated by Covid-19

By |October 7th, 2020|Categories: Sin categoría @en|

We recently caught up with a long term friend of Clientship, Prof Dr Phil Klaus. Phil has had scientidfic papers on customer experience measurement (the right way to do it) published many years ago, as [...]

Grateful for the recognition from our peers

By |July 28th, 2020|Categories: Sin categoría @en|

It's great to celebrate being recognised once in a while. Twice in quick succcesion is great. But three times in a week! Wow. We are blown away. But that's exactly what has happened. First our [...]

The impact of Covid-19 on consumers will change customer experience forever

By |July 10th, 2020|Categories: Clientship UK, Customer Experience, Sin categoría @en, United Kingdom|Tags: , , , , , , , , , , |

Since March 2020, we have been tracking the impact of the forced lockdown caused by Covid-19 has had on consumers. We have also been observing the way in which companies have responded to the pandemic [...]

Clientship’CX Superheroes podcast series reaches new heights

By |July 9th, 2020|Categories: Sin categoría @en|Tags: , , , , , , , , , , , , , , , , , , |

We are delighted to be recognised by Buzzsprout, podcast platform for achieving 2,000 downloads of our CX Superheroes podcast series. Featuring on Spotify, Apple Podcasts, Stitcher and Google Podcasts, the series hosted by Clientship's MD [...]

Clientship’s MD recognised as a global influencer in Customer Service

By |July 6th, 2020|Categories: Sin categoría @en|Tags: , , , , , , |

We are delighted that Christopher Brooks, CEO Clientship has been recognised in a recent influencers poll created by ProcedureFlow. Whilst we accept recognition and reward is truly earned from clients, colleagues and for contribution back [...]

South East Europe Customer Experience Awards are ‘virtually’ here!

By |April 30th, 2020|Categories: Clientship UK, Customer Experience, Sin categoría @en|Tags: , , , , , , , , , , , |

Having been involved with one event which was taken online and one which was shelved for 6 months, I will take the former over the later every time. So it's great to see the South [...]

Clientship’s Customer Experience Leadership Interviews recognised

By |April 23rd, 2020|Categories: Sin categoría @en|

We are delighted that MyCustomer has recognised the CX Leaders interview series completed by our very own CX spokesperson, Christopher Brooks. Christopher has quizzed leaders from different sectors about their approach, successes and lessons learned [...]

Customer Experience Matters, more now than ever before

By |March 19th, 2020|Categories: Customer Experience, United Kingdom|Tags: , , , , , , , |

With the current health crisis, we are all moving through unchartered waters. Some organisations are relying on their customer experience principles to help shape their decision making. We've seen some extraordinary gestures of goodwill towards [...]

Christopher Brooks invited to speak at Jaguar Experience Centre

By |March 3rd, 2020|Categories: Clientship UK, Customer Experience|Tags: , , , , , , |

Our CEO will be speaking at the "Unlock your CX Potential event" on 25th March 2020. Hosted at the Jaguar Experience centre in Birmingham, Christopher will present Clientship's view on 'The Rise of the CX [...]

Customer Experience Superheroes – Series 2 kicks off with a focus on cultural variances in CX

By |February 11th, 2020|Categories: Sin categoría @en|Tags: , , , , , , , , , , |

Following the success of Series 1 of our Customer Experience Superheroes, we've kicked off Series 2 by interviewing CX professional Carlos Espinosa. Carlos has being delivering CX transformational projects for clients in Europe and South [...]

Interview with Marriott International’s Head of Marketing on delivery luxury Guest Experience

By |February 11th, 2020|Categories: Sin categoría @en|Tags: , , , , , , |

In the continuing interview series with CX Leaders, Clientship's Christopher Brooks meets with Marie-Laure Blaise. As head of marketing for Marriot Mauritius, Marie-Laure is an expert in HNW guest experience. She shares her expertise on [...]

Is your inbox full of customer feedback surveys too?

By |January 27th, 2020|Categories: Clientship UK, Customer Experience|Tags: , , , , , |

It's not even 9am and my inbox contains several customer feedback surveys from recent transactions. Understanding what matters most to customers and how well it's delivered upon is critical to organisations and the feedback survey [...]

What does it take to be a CXSuperhero?

By |December 31st, 2019|Categories: Clientship UK, Customer Experience, United Kingdom|Tags: , , , , , , , , , |

I'm sure we've all attended an event or read an article telling us to 'wow' customers, achieve 'awesome' outcomes or be the 'difference' in their day. But do we really need to be so hyped [...]

Will the real experts please step forward

By |September 10th, 2020|Categories: Sin categoría @en|

In uncertain times, and when opportunities are rare, there is a tendancy to overstate credentials in order to gain advantage. This may well be https://www.german-retail-blog.com/topic/past-blogs/UK-summer-tour-Talk-with-Matthew-Brown-484

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