Customer Experience Superheroes – Series 2 kicks off with a focus on cultural variances in CX

By |February 11th, 2020|Categories: Sin categoría @en|Tags: , , , , , , , , , , |

Following the success of Series 1 of our Customer Experience Superheroes, we've kicked off Series 2 by interviewing CX professional Carlos Espinosa. Carlos has being delivering CX transformational projects for clients in Europe and South [...]

Interview with Marriott International’s Head of Marketing on delivery luxury Guest Experience

By |February 11th, 2020|Categories: Sin categoría @en|Tags: , , , , , , |

In the continuing interview series with CX Leaders, Clientship's Christopher Brooks meets with Marie-Laure Blaise. As head of marketing for Marriot Mauritius, Marie-Laure is an expert in HNW guest experience. She shares her expertise on [...]

Is your inbox full of customer feedback surveys too?

By |January 27th, 2020|Categories: Clientship UK, Customer Experience|Tags: , , , , , |

It's not even 9am and my inbox contains several customer feedback surveys from recent transactions. Understanding what matters most to customers and how well it's delivered upon is critical to organisations and the feedback survey [...]

What does it take to be a CXSuperhero?

By |December 31st, 2019|Categories: Clientship UK, Customer Experience, United Kingdom|Tags: , , , , , , , , , |

I'm sure we've all attended an event or read an article telling us to 'wow' customers, achieve 'awesome' outcomes or be the 'difference' in their day. But do we really need to be so hyped [...]

The best Customer Experience Leadership interviews from 2019

By |November 25th, 2019|Categories: Sin categoría @en|

If you want to be inspired to achieve more with CX, speak with the those leading their companies  programmes. In conjunction with MyCustomer magazine, Clientship's Christopher Brooks does eaxactly that. Christopher identifies brands which are [...]

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