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Clientship UK

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The impact of Covid-19 on consumers will change customer experience forever

Since March 2020, we have been tracking the impact of the forced lockdown caused by Covid-19 has had on consumers. We have also been observing the way in which companies have responded to the pandemic crisis. This has been in terms of their response to their customers, as well as employees, their communities (local economy [...]

South East Europe Customer Experience Awards are ‘virtually’ here!

Having been involved with one event which was taken online and one which was shelved for 6 months, I will take the former over the later every time. So it's great to see the South East Europe Customer Experience Awards 2020 are still happening on May 29th 2020. They have been switched to a virtual [...]

Christopher Brooks invited to speak at Jaguar Experience Centre

Our CEO will be speaking at the "Unlock your CX Potential event" on 25th March 2020. Hosted at the Jaguar Experience centre in Birmingham, Christopher will present Clientship's view on 'The Rise of the CX Superhero'. What is it, and why now. Along with several other speakers from other disciplines such as award event managenent [...]

By |March 3rd, 2020|Clientship UK, Customer Experience|0 Comments

Is your inbox full of customer feedback surveys too?

It's not even 9am and my inbox contains several customer feedback surveys from recent transactions. Understanding what matters most to customers and how well it's delivered upon is critical to organisations and the feedback survey (known as Voice of the Customer or VoC) is the most effective way to collect this insight. However, when you [...]

By |January 27th, 2020|Clientship UK, Customer Experience|0 Comments

What does it take to be a CXSuperhero?

I'm sure we've all attended an event or read an article telling us to 'wow' customers, achieve 'awesome' outcomes or be the 'difference' in their day. But do we really need to be so hyped up about customer experience? Perhaps we do to get heard. But then, we need get serious and get down to [...]

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