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Customer Experience

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Customer Experience is evolving. Don’t get left behind

Look in the rear view mirror and you will see customer experience being 'sold' as a means to generate more customer transactions for the purpose of driving profit for shareholders. Look forward towards the horizon and you will see customer experience being 'applied' to create better outcomes which lead to positive societal gains. The last [...]

The impact of Covid-19 on consumers will change customer experience forever

Since March 2020, we have been tracking the impact of the forced lockdown caused by Covid-19 has had on consumers. We have also been observing the way in which companies have responded to the pandemic crisis. This has been in terms of their response to their customers, as well as employees, their communities (local economy [...]

South East Europe Customer Experience Awards are ‘virtually’ here!

Having been involved with one event which was taken online and one which was shelved for 6 months, I will take the former over the later every time. So it's great to see the South East Europe Customer Experience Awards 2020 are still happening on May 29th 2020. They have been switched to a virtual [...]

Customer Experience Matters, more now than ever before

With the current health crisis, we are all moving through unchartered waters. Some organisations are relying on their customer experience principles to help shape their decision making. We've seen some extraordinary gestures of goodwill towards customer and employees. There is so much out there which is essential to share in these times. With this in [...]

By |March 19th, 2020|Customer Experience, United Kingdom|0 Comments

Christopher Brooks invited to speak at Jaguar Experience Centre

Our CEO will be speaking at the "Unlock your CX Potential event" on 25th March 2020. Hosted at the Jaguar Experience centre in Birmingham, Christopher will present Clientship's view on 'The Rise of the CX Superhero'. What is it, and why now. Along with several other speakers from other disciplines such as award event managenent [...]

By |March 3rd, 2020|Clientship UK, Customer Experience|0 Comments

Is your inbox full of customer feedback surveys too?

It's not even 9am and my inbox contains several customer feedback surveys from recent transactions. Understanding what matters most to customers and how well it's delivered upon is critical to organisations and the feedback survey (known as Voice of the Customer or VoC) is the most effective way to collect this insight. However, when you [...]

By |January 27th, 2020|Clientship UK, Customer Experience|0 Comments

What does it take to be a CXSuperhero?

I'm sure we've all attended an event or read an article telling us to 'wow' customers, achieve 'awesome' outcomes or be the 'difference' in their day. But do we really need to be so hyped up about customer experience? Perhaps we do to get heard. But then, we need get serious and get down to [...]

Clientship Continues to Grow as we Open Offices in the UK

At Clientship we are taking the next step and we want to share it with you. From October we began operations in the United Kingdom, one of the largest markets in the world. A market which, in the last few years, has focused with greater consistency on driving the development of its Customer Experience practices. [...]

By |December 18th, 2018|Customer Experience|0 Comments

10 REASONS WHY EMPLOYEE EXPERIENCE WILL IMPROVE YOUR CUSTOMER EXPERIENCE

  I once attended a meeting discussing with a company who had an issue with their speed of delivery and getting it right first time. What they delivered was falling below expectation of customers and they wanted to put in place processes to speed things up. We intended to kick-off by reviewing the correlation between [...]

By |November 13th, 2018|Customer Experience|0 Comments

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