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Customer Experience is evolving. Don’t get left behind

Look in the rear view mirror and you will see customer experience being 'sold' as a means to generate more customer transactions for the purpose of driving profit for shareholders. Look forward towards the horizon and you will see customer experience being 'applied' to create better outcomes which lead to positive societal gains. The last [...]

How the future of customer experience change has been accelerated by Covid-19

We recently caught up with a long term friend of Clientship, Prof Dr Phil Klaus. Phil has had scientidfic papers on customer experience measurement (the right way to do it) published many years ago, as well as a best selling book on the topic. His evidence based approached to customer experience has proven hugely popular [...]

By |October 7th, 2020|Sin categoría @en|0 Comments

Will the real experts please step forward

In uncertain times, and when opportunities are rare, there is a tendancy to overstate credentials in order to gain advantage. This may well be https://www.german-retail-blog.com/topic/past-blogs/UK-summer-tour-Talk-with-Matthew-Brown-484

By |September 10th, 2020|Sin categoría @en|0 Comments

Grateful for the recognition from our peers

It's great to celebrate being recognised once in a while. Twice in quick succcesion is great. But three times in a week! Wow. We are blown away. But that's exactly what has happened. First our CEO, Christopher Brooks was named as a Top 30 Customer Service Influencer by ProcedureFlow. Second SurveySensum announced their Global CX [...]

By |July 28th, 2020|Sin categoría @en|0 Comments

The impact of Covid-19 on consumers will change customer experience forever

Since March 2020, we have been tracking the impact of the forced lockdown caused by Covid-19 has had on consumers. We have also been observing the way in which companies have responded to the pandemic crisis. This has been in terms of their response to their customers, as well as employees, their communities (local economy [...]

Clientship’CX Superheroes podcast series reaches new heights

We are delighted to be recognised by Buzzsprout, podcast platform for achieving 2,000 downloads of our CX Superheroes podcast series. Featuring on Spotify, Apple Podcasts, Stitcher and Google Podcasts, the series hosted by Clientship's MD Christopher Brooks has been running for less than 6 months. But the topic has really appealled to the CX Community. [...]

By |July 9th, 2020|Sin categoría @en|0 Comments

Clientship’s MD recognised as a global influencer in Customer Service

We are delighted that Christopher Brooks, CEO Clientship has been recognised in a recent influencers poll created by ProcedureFlow. Whilst we accept recognition and reward is truly earned from clients, colleagues and for contribution back to the CX Community, we are chuffed to see our MD's name alongside others we see as progressive CX influencers [...]

By |July 6th, 2020|Sin categoría @en|0 Comments

South East Europe Customer Experience Awards are ‘virtually’ here!

Having been involved with one event which was taken online and one which was shelved for 6 months, I will take the former over the later every time. So it's great to see the South East Europe Customer Experience Awards 2020 are still happening on May 29th 2020. They have been switched to a virtual [...]

SHED TALK – A new platform for Covid19 CX discussions

In lockdown, we can forget to have those fruitful discussions we took for granted over lunch. at the water cooler or with colleagues at hospitality events. So we have launched a new alternative 3rd place for Customer Experience practitioners and professionals to head to - the garden shed! That's right we invite anyone who wants [...]

By |April 23rd, 2020|Sin categoría @en|0 Comments

Clientship’s Customer Experience Leadership Interviews recognised

We are delighted that MyCustomer has recognised the CX Leaders interview series completed by our very own CX spokesperson, Christopher Brooks. Christopher has quizzed leaders from different sectors about their approach, successes and lessons learned in delivering their customer experience strategies. Thanks goes out to the representatives from Volvo, Marriotts, Abanca, Hrvatsiki, Newcastle Building Society, [...]

By |April 23rd, 2020|Sin categoría @en|0 Comments

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