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The impact of Covid-19 on consumers will change customer experience forever

Since March 2020, we have been tracking the impact of the forced lockdown caused by Covid-19 has had on consumers. We have also been observing the way in which companies have responded to the pandemic crisis. This has been in terms of their response to their customers, as well as employees, their communities (local economy [...]

Customer Experience Matters, more now than ever before

With the current health crisis, we are all moving through unchartered waters. Some organisations are relying on their customer experience principles to help shape their decision making. We've seen some extraordinary gestures of goodwill towards customer and employees. There is so much out there which is essential to share in these times. With this in [...]

By |March 19th, 2020|Customer Experience, United Kingdom|0 Comments

What does it take to be a CXSuperhero?

I'm sure we've all attended an event or read an article telling us to 'wow' customers, achieve 'awesome' outcomes or be the 'difference' in their day. But do we really need to be so hyped up about customer experience? Perhaps we do to get heard. But then, we need get serious and get down to [...]

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