Following the success of Series 1 of our Customer Experience Superheroes, we’ve kicked off Series 2 by interviewing CX professional Carlos Espinosa. Carlos has being delivering CX transformational projects for clients in Europe and South America, so is perfectly placed to share his views on the differences and similarities in CX across borders. In this interview Carlos shares his ideals for CX, the challenges of working to metrics and the importance of employee experience when you have no unemployment in the market.

In conversation with Clientship’s Christopher Brooks this podcast is both an insightful and interesting listen on a topic not often covered in Customer Experience.

Click here to connect to Buzzsprout and hear the podcast, or choose your favourute podcast platform and serach for CX Superhero.