In the continuing interview series with CX Leaders, Clientship’s Christopher Brooks meets with Marie-Laure Blaise. As head of marketing for Marriot Mauritius, Marie-Laure is an expert in HNW guest experience. She shares her expertise on how to exceed guest expectations in this article previously published in MyCustomer.

The CX Leaders series has featured companies such as Volvo and Virgin, with contributions from Croatia (Hvatskia Telecom), Spain (Abanca) and now Mauritius. If you know a CX leader  who has a story to inspire others, contact