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carlos espinosa

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Customer Experience Matters, more now than ever before

With the current health crisis, we are all moving through unchartered waters. Some organisations are relying on their customer experience principles to help shape their decision making. We've seen some extraordinary gestures of goodwill towards customer and employees. There is so much out there which is essential to share in these times. With this in [...]

By |March 19th, 2020|Customer Experience, United Kingdom|0 Comments

Christopher Brooks invited to speak at Jaguar Experience Centre

Our CEO will be speaking at the "Unlock your CX Potential event" on 25th March 2020. Hosted at the Jaguar Experience centre in Birmingham, Christopher will present Clientship's view on 'The Rise of the CX Superhero'. What is it, and why now. Along with several other speakers from other disciplines such as award event managenent [...]

By |March 3rd, 2020|Clientship UK, Customer Experience|0 Comments

Is your inbox full of customer feedback surveys too?

It's not even 9am and my inbox contains several customer feedback surveys from recent transactions. Understanding what matters most to customers and how well it's delivered upon is critical to organisations and the feedback survey (known as Voice of the Customer or VoC) is the most effective way to collect this insight. However, when you [...]

By |January 27th, 2020|Clientship UK, Customer Experience|0 Comments

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