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Customer Experience

/Tag:Customer Experience

The impact of Covid-19 on consumers will change customer experience forever

Since March 2020, we have been tracking the impact of the forced lockdown caused by Covid-19 has had on consumers. We have also been observing the way in which companies have responded to the pandemic crisis. This has been in terms of their response to their customers, as well as employees, their communities (local economy [...]

Clientship’CX Superheroes podcast series reaches new heights

We are delighted to be recognised by Buzzsprout, podcast platform for achieving 2,000 downloads of our CX Superheroes podcast series. Featuring on Spotify, Apple Podcasts, Stitcher and Google Podcasts, the series hosted by Clientship's MD Christopher Brooks has been running for less than 6 months. But the topic has really appealled to the CX Community. [...]

By |July 9th, 2020|Sin categoría @en|0 Comments

Clientship’s MD recognised as a global influencer in Customer Service

We are delighted that Christopher Brooks, CEO Clientship has been recognised in a recent influencers poll created by ProcedureFlow. Whilst we accept recognition and reward is truly earned from clients, colleagues and for contribution back to the CX Community, we are chuffed to see our MD's name alongside others we see as progressive CX influencers [...]

By |July 6th, 2020|Sin categoría @en|0 Comments

South East Europe Customer Experience Awards are ‘virtually’ here!

Having been involved with one event which was taken online and one which was shelved for 6 months, I will take the former over the later every time. So it's great to see the South East Europe Customer Experience Awards 2020 are still happening on May 29th 2020. They have been switched to a virtual [...]

SHED TALK – A new platform for Covid19 CX discussions

In lockdown, we can forget to have those fruitful discussions we took for granted over lunch. at the water cooler or with colleagues at hospitality events. So we have launched a new alternative 3rd place for Customer Experience practitioners and professionals to head to - the garden shed! That's right we invite anyone who wants [...]

By |April 23rd, 2020|Sin categoría @en|0 Comments

Customer Experience Matters, more now than ever before

With the current health crisis, we are all moving through unchartered waters. Some organisations are relying on their customer experience principles to help shape their decision making. We've seen some extraordinary gestures of goodwill towards customer and employees. There is so much out there which is essential to share in these times. With this in [...]

By |March 19th, 2020|Customer Experience, United Kingdom|0 Comments

Christopher Brooks invited to speak at Jaguar Experience Centre

Our CEO will be speaking at the "Unlock your CX Potential event" on 25th March 2020. Hosted at the Jaguar Experience centre in Birmingham, Christopher will present Clientship's view on 'The Rise of the CX Superhero'. What is it, and why now. Along with several other speakers from other disciplines such as award event managenent [...]

By |March 3rd, 2020|Clientship UK, Customer Experience|0 Comments

Customer Experience Superheroes – Series 2 kicks off with a focus on cultural variances in CX

Following the success of Series 1 of our Customer Experience Superheroes, we've kicked off Series 2 by interviewing CX professional Carlos Espinosa. Carlos has being delivering CX transformational projects for clients in Europe and South America, so is perfectly placed to share his views on the differences and similarities in CX across borders. In this [...]

By |February 11th, 2020|Sin categoría @en|0 Comments

Interview with Marriott International’s Head of Marketing on delivery luxury Guest Experience

In the continuing interview series with CX Leaders, Clientship's Christopher Brooks meets with Marie-Laure Blaise. As head of marketing for Marriot Mauritius, Marie-Laure is an expert in HNW guest experience. She shares her expertise on how to exceed guest expectations in this article previously published in MyCustomer. https://www.mycustomer.com/customer-experience/voice-of-the-customer/lessons-in-delivering-luxurious-consistent-customer The CX Leaders series has featured companies [...]

By |February 11th, 2020|Sin categoría @en|0 Comments

What does it take to be a CXSuperhero?

I'm sure we've all attended an event or read an article telling us to 'wow' customers, achieve 'awesome' outcomes or be the 'difference' in their day. But do we really need to be so hyped up about customer experience? Perhaps we do to get heard. But then, we need get serious and get down to [...]

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