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Customer Experience

/Tag:Customer Experience

The give and take, take, take in Customer Experience

Photo by Ingo Joseph from Pexels By it's very nature, customer experience is about striving towards and achieving better outcomes. It's about being in service of your customers.  It's about recognising the type of 'value' this can create as the contribution you are part of. We still have a lot of confusion in this space. [...]

By |February 22nd, 2021|Sin categoría @en|0 Comments

Virtual and Augmented Reality | Revolution of the shopping experience

Virtual and augmented reality have a significant impact on the shopping experience and are forcing retailers to change dramatically. Remember the Tom Cruise movie Minority Report, in which entering a store elicited a personal message from an automated system? Now this is a reality, it is now so easy to find the products you need [...]

By |February 15th, 2021|Sin categoría @en|0 Comments

Ask yourself, why are you interested in customer experience?

When I started my first assignment as an independent customer experience consultant, I thought the many years I had prior to this would put me in good stead. After all I had been working in corporates leading customer experience improvements and agency side planning brand experiences for some of the world's biggest names. Now as [...]

By |February 9th, 2021|Sin categoría @en|0 Comments

Customer Experience is evolving. Don’t get left behind

Look in the rear view mirror and you will see customer experience being 'sold' as a means to generate more customer transactions for the purpose of driving profit for shareholders. Look forward towards the horizon and you will see customer experience being 'applied' to create better outcomes which lead to positive societal gains. The last [...]

The impact of Covid-19 on consumers will change customer experience forever

Since March 2020, we have been tracking the impact of the forced lockdown caused by Covid-19 has had on consumers. We have also been observing the way in which companies have responded to the pandemic crisis. This has been in terms of their response to their customers, as well as employees, their communities (local economy [...]

Clientship’CX Superheroes podcast series reaches new heights

We are delighted to be recognised by Buzzsprout, podcast platform for achieving 2,000 downloads of our CX Superheroes podcast series. Featuring on Spotify, Apple Podcasts, Stitcher and Google Podcasts, the series hosted by Clientship's MD Christopher Brooks has been running for less than 6 months. But the topic has really appealled to the CX Community. [...]

By |July 9th, 2020|Sin categoría @en|0 Comments

Clientship’s MD recognised as a global influencer in Customer Service

We are delighted that Christopher Brooks, CEO Clientship has been recognised in a recent influencers poll created by ProcedureFlow. Whilst we accept recognition and reward is truly earned from clients, colleagues and for contribution back to the CX Community, we are chuffed to see our MD's name alongside others we see as progressive CX influencers [...]

By |July 6th, 2020|Sin categoría @en|0 Comments

South East Europe Customer Experience Awards are ‘virtually’ here!

Having been involved with one event which was taken online and one which was shelved for 6 months, I will take the former over the later every time. So it's great to see the South East Europe Customer Experience Awards 2020 are still happening on May 29th 2020. They have been switched to a virtual [...]

SHED TALK – A new platform for Covid19 CX discussions

In lockdown, we can forget to have those fruitful discussions we took for granted over lunch. at the water cooler or with colleagues at hospitality events. So we have launched a new alternative 3rd place for Customer Experience practitioners and professionals to head to - the garden shed! That's right we invite anyone who wants [...]

By |April 23rd, 2020|Sin categoría @en|0 Comments

Customer Experience Matters, more now than ever before

With the current health crisis, we are all moving through unchartered waters. Some organisations are relying on their customer experience principles to help shape their decision making. We've seen some extraordinary gestures of goodwill towards customer and employees. There is so much out there which is essential to share in these times. With this in [...]

By |March 19th, 2020|Customer Experience, United Kingdom|0 Comments

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