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CX

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The impact of Covid-19 on consumers will change customer experience forever

Since March 2020, we have been tracking the impact of the forced lockdown caused by Covid-19 has had on consumers. We have also been observing the way in which companies have responded to the pandemic crisis. This has been in terms of their response to their customers, as well as employees, their communities (local economy [...]

Clientship’CX Superheroes podcast series reaches new heights

We are delighted to be recognised by Buzzsprout, podcast platform for achieving 2,000 downloads of our CX Superheroes podcast series. Featuring on Spotify, Apple Podcasts, Stitcher and Google Podcasts, the series hosted by Clientship's MD Christopher Brooks has been running for less than 6 months. But the topic has really appealled to the CX Community. [...]

By |July 9th, 2020|Sin categoría @en|0 Comments

Clientship’s MD recognised as a global influencer in Customer Service

We are delighted that Christopher Brooks, CEO Clientship has been recognised in a recent influencers poll created by ProcedureFlow. Whilst we accept recognition and reward is truly earned from clients, colleagues and for contribution back to the CX Community, we are chuffed to see our MD's name alongside others we see as progressive CX influencers [...]

By |July 6th, 2020|Sin categoría @en|0 Comments

SHED TALK – A new platform for Covid19 CX discussions

In lockdown, we can forget to have those fruitful discussions we took for granted over lunch. at the water cooler or with colleagues at hospitality events. So we have launched a new alternative 3rd place for Customer Experience practitioners and professionals to head to - the garden shed! That's right we invite anyone who wants [...]

By |April 23rd, 2020|Sin categoría @en|0 Comments

Clientship Continues to Grow as we Open Offices in the UK

At Clientship we are taking the next step and we want to share it with you. From October we began operations in the United Kingdom, one of the largest markets in the world. A market which, in the last few years, has focused with greater consistency on driving the development of its Customer Experience practices. [...]

By |December 18th, 2018|Customer Experience|0 Comments

10 REASONS WHY EMPLOYEE EXPERIENCE WILL IMPROVE YOUR CUSTOMER EXPERIENCE

  I once attended a meeting discussing with a company who had an issue with their speed of delivery and getting it right first time. What they delivered was falling below expectation of customers and they wanted to put in place processes to speed things up. We intended to kick-off by reviewing the correlation between [...]

By |November 13th, 2018|Customer Experience|0 Comments

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