Customer Experience Training & Accreditations

We work with Professor Doctor Phil Klaus, the highest European authority in Customer Experience, author of unique research studies on the subject, and the best seller “Measuring Customer Experience”.

The Institute’s value proposition revolves around a 5-level CX Certification journey, ranging from entry-level front-office employees to CEO and C-level executives willing to move faster and outperform their competitors.

“Compete FOR your customers, not against your competitors”
Prof. Dr. Phil Klaus, Phil Klaus Institute


This Certification guarantees the achievement of a class-leading standard of CX attitudes for your front-office customer service and sales teams.


This second-stage certification provides branch/store managers with the tools and knowledge required to lead the continuous delivery of the best customer experience achieved through their CX-led engaged teams.


Is the perfect certification level for managers whom oversees a group of branches, such as Area Managers.


Connecting operations, value propositions, and customer experience with a systemic, validated, and high-profit-driven approach is one of the main benefits senior executives 


With this top strategic certification, leading CEO’s worldwide will have all the tools required to become their sector-leading CX vanguard.