Experience / proof
A point of view
you can verify.
Explore the articles, conversations and public references behind Clientship's work in customer experience, technology and change.
Eva Guerrero · CEO, Clientship
Carlos Espinosa · Executive Chairman, ClientshipPublic work
Not just a claim.
A body of work.
Clientship's approach has been shaped in the field, in conversations with the CX community and through CAX Academy's focus on applied capability.
Selected references
Read. Listen.
Go deeper.
Every item opens its original source so you can explore the context directly.
Read articleWhy Voice of the Customer is your CX Superpower
Carlos Espinosa discusses how VoC can move beyond scorekeeping to reveal business insight, guide decisions and drive meaningful customer improvements.
CXM World · October 22, 2026
Watch videoClientship: Why VOC is YOUR CX Superpower
In this CXM interview, Carlos Espinosa explains how Voice of the Customer can do more than measure NPS and CSAT: it can connect customer signals with decisions and action.
Customer Experience Magazine · YouTube
Read articleBeyond the AI Pilot: Inside Clientship's MiyabAI Platform
CXM World looks inside MiyabAI as an integration layer built to move customer interaction from a bounded pilot into production.
CXM World · October 06, 2026
Read articleVoice of Customer Platforms: A Lemons’ Market?
Carlos Espinosa examines information asymmetry in Voice of Customer technology and makes the case for more transparent, useful platforms.
CXM Review · 2023 · p. 39
Open paperEmotions and customer experience in US retail banking
A PANAS-based structural equation model linking positive and negative affect with satisfaction, loyalty and recommendation.
Banks and Bank Systems · 2026How to power customer-centric cultures with VoC
A Clientship point of view on listening, culture and the decisions that follow customer feedback.
CXM MagazineThe future of CX: where VoC goes from here
A perspective on the next phase of Voice of Customer and the role of intelligence in the journey.
CXM MagazineWhy monolithic CX platforms are dead
A conversation about modularity, integrations and making CX technology useful to the operation.
CXM Magazine
Watch videoWhy monolithic CX platforms are dead — Carlos Espinosa
A conversation about the next generation of CX platforms and operating models.
Customer Experience Magazine
Watch videoTechnology and Customer Experience with Ariel Garbini
A Spanish-language conversation about the role of technology in customer experience.
CX EventsCarlos Espinosa — CXPA directory
A public professional directory entry for the CXPA CCXP credential and experience profile.
CXPAClientship CX on LinkedIn
Company positioning, public updates and the people behind Clientship's point of view.
LinkedInCAX Academy — Clientship Academy of Experience
The learning unit that turns operating CX experience into organizational capability.
CAX AcademyClientship CX Insights
A public archive of Clientship thinking on customer strategy, experience and brand.
CX InsightsCAX Academy
Capability is part of
the experience.
CAX Academy is Clientship's complementary reference for building CX capability through applied learning. It supports the work around MiyabAI without becoming another product category on this site.
Visit CAX AcademyReady to make it practical